Towers Rotana - Dubai

it was totally good but first day i ask to clean the room they late more than 2 hour next day i leave hotel at 9 Am i ask to clean early i back 12 no clean then i leave and ask again to clean i back 2 pm also no clean i ask again for 3 time to clean i back at 4 pm no clean 🥲 the reception staff cant answer why they didnot clean

This hotel not 4 star, it's 5* star because bell boy Ahmed works here😊 This man make our vacation better with his smile, always help us. So 5th star is Ahmed thank you for your hospitality! Also other workers are nice, everybody is smiling trying to help. Everyday were cleaning and cleaning was very nice and one time after cleaning we saw that hotel management send us fruit plate like compliment. Beautiful swimming pool which works till 11 PM. We want say to all hotel workers Thank you for everything we were very happy and we will come back again definitely and recommend to all our friends only Rotana Towers ❤️❤️❤️

The Staff: Rubie made my checkout incredibly smooth and fast—she immediately acted when she realized I was short on time to catch my flight. Her efficiency truly saved the day. Ahmed was outstanding. Although my room wasn't ready right away at check-in, he handled the situation professionally, ensured I was comfortable, and even granted me a late checkout the next day, which made my stay so much more enjoyable. Malika gave me a warm and welcoming reception when I first arrived—exactly what you hope for after a long trip. Shahid deserves special mention as well. Always smiling and courteous, he recognized me from a previous visit and quickly arranged a taxi when I was checking out, knowing I was running late.

The hotel was beyond my expectations. A special attention that really made the difference : I was welcome by a lovely birthday cake just when I opened my room ! Speechless ! The check-in went smoothly by a wonderful team at the front desk. The room (studio apartment) was big, clean, a very comfortable bed (very important for my back), a nice view. I loved everything……the area, the metro station (5min), vary restaurants and shops around. A big thanks to the General Manger, Mr Akil, who welcome us upon arrival and offered his support anytime. I also thank the concierge team (Mahesh, Shahil), Wassim, Waquas but also all the hotel team I met during my stay in that hotel, exceptional! Great Christmas and new year time !

The Staff is very Helpful and friendly. The room is very clean and the bed is bery comfortable. alocation is good. Shout out to frontdesk his name is AHMED very helpful and make sure we are comfortable with our stay! All is good except for the construction beside our room that we were not giving Noticed!